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Great Southern Homes Recognized Among the Top Customer Service Leaders in the Residential Construction Industry
April 2, 2020
Irmo, South Carolina — Great Southern Homes received the 2020 GuildMaster Award from GuildQuality for exceptional customer service within the residential construction industry.
With the prestigious Award and recognition, GuildQuality, an international, third-party survey company has highlighted Great Southern Homes for consistently delivering superior customer care.
In determining which businesses received the Award, GuildQuality reviewed thousands of survey responses submitted by customers of GuildMaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded. Great Southern Homes achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
"We are thrilled with our receipt of the GuildMaster Award as we have earned a recommendation rate of 92% by our buyers for the second half of 2019,” said Mike Satterfield, CEO of Great Southern Homes. “Only about 40% of eligible builders surveyed across the nation are able to achieve this prestigious recognition in quality, and even fewer production builders are able to achieve it. I’m proud that our hard work and our investment in quality is paying off. With receipt of this recognition, I pledge to continue to improve our quality scores from our customers and make Great Southern Homes a brand synonymous with quality"
Since 2005, GuildQuality, the Atlanta-based, third-party customer satisfaction software surveying company, has powered the GuildMaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada. For more on the 2020 GuildMaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Great Southern Homes
As one of the Southeast’s fastest-growing builders and Builder Magazine’s 54th Largest Builder, Great Southern Homes knows the housing market of the Southeast better than anyone. Since our beginning, we’ve built homes on the solid foundation of exceptional quality, industry-leading construction standards and brilliant energy-smart and cost-efficient features. Great Southern Homes currently builds new homes throughout South Carolina with operations in the Midlands, Greenville/Spartanburg, Clemson, Charleston, Myrtle Beach/Georgetown, Florence, Sumter and Aiken/Augusta. For more information about Great Southern Homes, visit www.greatsouthernhomes.com.
About GuildQuality
Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join For more information about GuildQuality, visit www.guildquality.com.
